I love Google. It’s simply head and shoulders above other search engines.
Since I’ve got more involved with using their web apps and desktop software, like Google Chrome, I’ve become more and more disenchanted with Google.
I think Google Chrome is brilliant, make no mistake about it and I was a die hard Microsoft Internet Explorer user beforehand.
It all started when I got my Android powered phone and I started using their Gmail, reader, blogger, documents, tasks, etc etc.
First off, the biggest cockup and the most irritating.
I sign into my Google Mail and I’m finally offered a @gmail.com address instead of @googlemail.com. Excellent, a few less characters to type in, I’ll have some of that.
Hmmmm my HTC Desire suddenly goes tits up and a little search of the internet shows I’m not the only one. Perhaps Google, you could have tested this more thoroughly and made the warning to Android users more prominent!
So I switch back to @googlemail.com, but now Google Chrome is stuck on @gmail.com and no matter how many times clear it down, it refuses to stick to @googlemail.com, so now I have several dozen duplicates on Chrome Sync that come down all the bloody time, so I’ve turned that off on my three computers (one in work, two at home) and gone back to Portable Bookmarks to manage my URL’s.
And while I’m on the subject of Chrome Bookmark Sync, why can’t I delete them from Google Docs? Surely I should be allowed to have that as my master collection and I should be able to delete, move as I want? And why is there no dupe checking?
And this is the point. Google web apps are good, they are just not brilliant because they are implemented in a half-arsed way, and this is across the board on everything I’ve used. Don’t get me wrong, I’m a computer programmer and web developer so I know these things can happen, but they are usually sorted out before release to the public. Google don’t’ help themselves in their support structure, many issues going back over a year have not been fixed and the moderators are absent more often than not.
For example, if I want to use a @gmail.com address on my phone, I have to factory reset it now. What! Really? No just fucking fix it and then come back with another suggestion.
Google Bookmarks and Google Chrome Bookmarks. Why not merge them? Better still, release an API and let someone else do the software better than you patently can!
Google Reader, brilliant, I can’t fault this at all. I’ve moved 90% of my feeds over to it now instead of using Portable Feed Reader and I can get them on my phone as well so I browse when I’m out and about.
Google Mail. Yeah it’s ok, a bit weird getting used to the “labels” instead of filing them in folders but can’t complain too much, other than the above criticism. A proper Android widget would be nice though, and that applies to Google Tasks as well.
Well that’s my rant over and done with.
Don’t get me wrong, Google and their applications are great. They’re minimalist, they’re portable, they’re fast. My only real complaint is only the poor implementation and the speed with which they’re fixed. It’s appalling and if it happened like that in the I.T department I work in, we’d be out of a job.